FAQ

To update your customer information, login to your account. Click on “Edit Account” to get into the information page and make the required changes.

You can write to our Customer Service at service@perfumerivers.com Alternatively, in the “Contact Us” page there is a provision to drop in your message by filling in the form given on that page.

To cancel your order, you must contact our customer service along with the details of the order made. To get our contact details, please refer to “Contact Us” page of our website.

You can refer to our website at www.perfumerivers.com, where we have provided the relevant information such as Shipping Info, Return Policy, Privacy Policy etc. If you require any further information, you may write to our Customer Service at service@perfumerivers.com.

No, Due to recent US Postal Service Regulations, we can no longer ship fragrances via Priority Mail. To have order processed you must provide a physical address.

Once the order has left our premises, it is up to our carrier to deliver the package. On your behalf we will seek recourse for anything lost or damaged and replace the damage or missing product. We ship your order within 48 hours (Two business days) Monday to Friday (except during the holidays season). You will get tracking number by email after 7pm eastern time only Monday to Friday please.